During the initial stages of recruitment the centre looks for potential employees that posses a background in outdoor education, be it a college diploma or previous experience in the industry. This gives us the opportunity to build on skills already taken on by the candidate. Although we use CVs to judge the past experience of a candidate the recruitment team believes it is far more important to ensure that their attitude towards participants is correct for the sessions they will be providing. This is why all potential instructors are invited to our centre for a taster day prior to interview where we can assess their ability to work in a team.
Residential staff undergo a full month of training that consists of induction, site awareness, rules and regulations, child protection, national governing body awards and in house training for activity sessions. Part time or freelance staff are subject to the same training standards, but are not given as many responsibilities.
Activities at the centre can be delivered with or without the group’s adult/leader so it is very important instructing staff are competent when supervising children. During the training process staff learn how to work with participants and produce a safe working environment.
It is the duty of all adults involved with providing a service for young people to maintain and safeguard care/welfare to prevent harm. The centres directors believe this to be very important. During training instructors are made aware of how to assess their students regarding activities. All Accidents, near misses and child protection issues are forwarded to a Duty Manager and ultimately the Centre Director.
Although most of the centres activities can be lead by instructors trained in-house we prefer to give our staff the opportunity to take away qualifications by sending them on NGB courses.
To allow an instructor to supervise an adventurous activity they must complete a program of training with a member of the training team.